Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, or other device when you visit our website. They help us recognize your device and remember certain information about your visit, which allows us to provide you with a better, more personalized experience when you return to our site.

The cookies we use do not contain any personally identifiable information and cannot harm your device. They are simply text files that contain anonymous data to help us understand how our website is being used and how we can improve it for your benefit.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are essential for the website to work.

• Security Cookies: Protect against fraud and unauthorized access
• Session Cookies: Maintain your login state and shopping cart contents
• Load Balancing Cookies: Ensure our website performs well by distributing traffic

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages they visit most often. This data helps us understand what content is most valuable to our visitors and improve the overall user experience.

• Analytics Cookies: Help us track website usage and improve our services
• Error Tracking: Identify and fix technical issues on our website
• Performance Monitoring: Measure website speed and responsiveness

Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, more personalized features. They may also be used to provide services you have asked for.

• Preference Cookies: Remember your language, region, and display preferences
• Location Cookies: Show relevant local service information based on your area
• Service Selection Cookies: Remember your preferred cleaning services and requirements

Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of our advertising campaigns.

• Targeting Cookies: Show relevant cleaning service advertisements
• Social Media Cookies: Enable sharing our content on social platforms
• Advertising Cookies: Track the effectiveness of our marketing campaigns

How We Use Your Information

The information we collect through cookies helps us in several ways:

Third-Party Cookies

We may also use third-party cookies from trusted partners to help us provide better services and understand how our website is performing. These may include:

• Google Analytics: Helps us understand website traffic and user behavior
• Social Media Platforms: Enable sharing our content on Facebook, Instagram, and other platforms
• Marketing Platforms: Help us deliver relevant advertisements about our cleaning services
• Customer Service Tools: Provide live chat and customer support functionality

Managing Your Cookie Preferences

You have several options when it comes to managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "options" or "preferences" menu of your browser.

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner. You can choose to:

• Accept All Cookies: Allow all cookies for the best browsing experience
• Reject Non-Essential Cookies: Only allow essential cookies required for website functionality
• Customize Settings: Choose specific types of cookies you want to allow

Opting Out

You can opt out of targeted advertising cookies by visiting the Digital Advertising Alliance's opt-out page or using the opt-out mechanisms provided by specific advertising networks. Please note that opting out of advertising cookies won't prevent ads from appearing, but they may be less relevant to your interests.

Cookie Retention

Different cookies are stored for different periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a specified period or until you delete them
• Essential Cookies: Typically stored for 30 days to 2 years depending on their purpose
• Analytics Cookies: Usually stored for up to 26 months

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this page periodically to stay informed about our use of cookies.

Your Rights and Contact Information

Under applicable data protection laws, you have the right to:

• Request information about the personal data we process
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data