Name: dustdashz
Address: Port Area, Manila 1018, Philippines
Telephone: +63 2 8527 7080

Introduction

DustDashz Professional Cleaning Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our services or providing your information to us, you consent to the practices described in this Privacy Policy. We reserve the right to update this policy at any time, and any changes will be posted on this page with an updated effective date.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a quote for our cleaning services
Schedule an appointment or service
Sign up for our newsletter or promotional communications
Contact us through our website forms, email, or phone
Provide feedback or reviews about our services
Participate in surveys or promotional contests

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

IP address and geolocation data
Browser type and version
Operating system information
Pages visited and time spent on our website
Referring website information
Device type and screen resolution

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about our cookie practices, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Processing service requests and appointments
• Providing quotes and estimates
• Delivering cleaning services
• Managing customer accounts

Communication

• Responding to inquiries and support requests
• Sending service confirmations and updates
• Providing promotional communications (with consent)
• Sending important notices about our services

Business Operations

• Processing payments and billing
• Maintaining service records
• Improving our services and website
• Conducting research and analytics

Legal Compliance

• Complying with legal obligations
• Protecting against fraud and abuse
• Enforcing our terms and conditions
• Resolving disputes and claims

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and marketing platforms. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Legal Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Consent

We may share your information with third parties when you provide explicit consent for such sharing, such as when you authorize us to contact other service providers on your behalf.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls and authentication measures
Staff training on data protection practices
Secure data storage and backup systems

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of it in a structured, commonly used format.

Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information in our records.

Deletion

You may request that we delete your personal information, subject to certain legal obligations and retention requirements.

Opt-Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

Customer service records: 7 years after the last service date
Financial records: 7 years for tax and accounting purposes
Marketing data: Until you opt out or request deletion
Website analytics: 26 months from the date of collection

When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that any international transfers of your data are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

If you are located in the European Union or other regions with data protection laws, we comply with applicable requirements for international data transfers, including the use of standard contractual clauses or other lawful transfer mechanisms.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last updated" date at the top of this policy
Post the revised policy on our website
Notify you of material changes through email or website notice
Obtain your consent for significant changes when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact Details

Phone: +63 2 8527 7080

Email: [email protected]

Business Hours:
Mon-Sat: 8:00 AM - 6:00 PM
Sun: By appointment

Privacy Officer: For specific privacy-related inquiries, you may contact our Privacy Officer at [email protected]

Privacy Policy