Terms of Service
Please read these terms carefully before using our cleaning services and website. By accessing our services, you agree to be bound by these terms.
Agreement Overview
Welcome to DustDashz Professional Cleaning Services. These Terms of Service govern your use of our website, cleaning services, and all related interactions with our company.
By scheduling a cleaning service, using our website, or engaging with our team, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
These terms constitute a legally binding agreement between you and DustDashz Professional Cleaning Services, a registered cleaning company operating in Manila, Philippines.
Quick Reference
- Service availability in Metro Manila
- Professional and insured cleaners
- Transparent pricing structure
Service Terms & Conditions
Understanding our cleaning service commitments and your rights
Service Scope
Our professional cleaning services include residential and commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleanup, and specialized cleaning solutions.
- Residential home cleaning
- Commercial office cleaning
- Specialized deep cleaning
- Move-in/move-out services
Service Quality Standards
We maintain the highest standards of cleanliness and professionalism in all our services. Our trained cleaning professionals use eco-friendly products and modern equipment.
- Fully insured and bonded staff
- Eco-friendly cleaning products
- Background-checked professionals
Booking & Scheduling Terms
Booking Requirements
To book our cleaning services, customers must provide accurate property information, access instructions, and contact details. All bookings are subject to availability and confirmation.
We require at least 24-48 hours advance notice for regular cleaning services and 72 hours for deep cleaning or specialized services. Same-day service may be available based on our schedule availability.
Payment Terms
Payment is due upon completion of cleaning services unless other arrangements have been made in advance. We accept cash, bank transfers, and major credit cards.
For recurring services, we offer flexible payment options including monthly billing. All prices include our standard cleaning supplies and equipment, unless specialized products are requested.
Cancellation Policy
Customers may cancel or reschedule appointments with at least 24 hours notice without penalty. Cancellations with less than 24 hours notice may incur a 50% service charge.
If our team arrives for a scheduled service and cannot access the property, a minimum charge equivalent to the base cleaning rate will apply. We will attempt to contact customers at least 30 minutes before arrival.
Customer Responsibilities & Obligations
Clear guidelines for our customers to ensure smooth service delivery
Property Access
Ensure our cleaning team has timely access to your property. Provide keys, keycodes, or arrange for someone to be present during scheduled cleaning times.
Valuable Items
Secure or remove fragile, valuable, or personal items before our arrival. While our team is insured and trained, protecting valuables is the customer's responsibility.
Pet Safety
Please secure pets during cleaning services for their safety and our team's comfort. Inform us in advance about any pets in the household.
Customer Obligations Summary
Before Service
- Provide accurate property information
- Clear clutter and personal items
- Secure valuable and fragile items
- Arrange pet care if needed
During Service
- Provide access to all areas
- Be available for questions
- Inform about special requests
- Inspect completed work
Website Usage Terms
Guidelines for using our website and digital services
Acceptable Use
Our website is intended for legitimate business purposes, including browsing services, requesting quotes, and contacting our team for cleaning services.
Users must not attempt to gain unauthorized access to our systems, distribute malware, or use the site for any illegal activities.
Content & Intellectual Property
All content on our website, including text, images, logos, and service descriptions, is owned by DustDashz Professional Cleaning Services and protected by copyright laws.
Users may not reproduce, distribute, or create derivative works from our content without written permission.
Privacy & Data Protection
We collect and process personal information in accordance with our Privacy Policy, which complies with applicable data protection regulations.
Customer data is used solely for service provision and communication, and is not shared with third parties without consent.
Online Booking System
Our online booking system allows customers to schedule services, view pricing, and manage appointments. All online transactions are secure and encrypted.
Booking confirmations are sent via email and SMS. Customers are responsible for reviewing their booking details and notifying us of any discrepancies.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these external sites.
Users access third-party links at their own risk and should review their respective terms and privacy policies.
Website Availability
While we strive to maintain continuous website availability, we cannot guarantee uninterrupted access due to maintenance, technical issues, or circumstances beyond our control.
Scheduled maintenance will be announced in advance when possible, and emergency maintenance may be performed without notice.
Liability & Insurance Coverage
Understanding our responsibilities and coverage
Insurance Coverage
General Liability
Our company maintains comprehensive general liability insurance to protect against property damage and personal injury that may occur during service provision.
Coverage includes damage to customer property caused by our negligence, up to specified policy limits.
Workers' Compensation
All our cleaning professionals are covered by workers' compensation insurance, protecting both our staff and customers from work-related injuries.
Our team members are trained in workplace safety and use proper equipment to minimize risks.
Limitation of Liability
While we take every precaution to provide quality service, our liability is limited to the cost of the specific cleaning service provided. We are not responsible for:
- Pre-existing damage or wear and tear
- Damage due to inadequate ventilation or pre-existing conditions
- Items not properly secured or hidden from view
- Injury to pets not properly secured during service
Any damage claims must be reported within 24 hours of service completion with photographic evidence.
Force Majeure
DustDashz Professional Cleaning Services shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including:
- Natural disasters, severe weather conditions, or acts of God
- Government regulations, public health emergencies, or restrictions
- Labor strikes, supply chain disruptions, or service provider failures
- Technology failures, cyberattacks, or communication system disruptions
Modifications & Legal Contact
Staying informed about changes and getting legal assistance
Terms Modifications
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website with the updated effective date.
Customers will be notified of significant changes via email or our website. Continued use of our services after modifications constitutes acceptance of the updated terms.
For substantial changes that materially affect service delivery or customer obligations, we will provide at least 30 days notice where legally required.
Last Updated: January 2024
Effective Date: January 1, 2024
Legal Inquiries & Disputes
For questions regarding these Terms of Service, legal concerns, or dispute resolution, please contact us through the following channels:
Company Address
DustDashz Professional Cleaning Services
Port Area, Manila 1018, Philippines
Phone
Business Hours
Mon-Sat: 8:00 AM - 6:00 PM
Sunday: By appointment
Dispute Resolution Process
We strive to resolve all customer concerns promptly and fairly through direct communication. If a dispute cannot be resolved through our customer service team, we encourage mediation before pursuing formal legal action.
These Terms of Service are governed by the laws of the Republic of the Philippines, and any legal proceedings shall be conducted in the appropriate courts of Manila, Philippines.
Step 1: Direct Contact
Contact our customer service team directly for immediate assistance
Step 2: Management Review
Escalate to management for comprehensive evaluation
Step 3: Legal Mediation
Seek professional mediation if resolution cannot be reached